Their customers want safety measures to be taken very seriously when it comes to their dining-in experience.
The team recommends The Wool Factory to improve their health protocols.
- Reduce variability by limiting the complexity of opening to create an operational ease
- Set guest expectations by instructing customers on the proper protocols they are to follow
- Generate programmed demand by getting consistent to help reduce the cost
- Lead by example by enacting brand image through responsible practices
The plan is good for building a reputation across the Charlottesville community for responsible grand openings during a pandemic.
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