Safety concerns, declining revenue, and limited parking spots are the problems this business is having.
The team recommends expanding the business and adding on additional services to offer.
- Implement an app to manage the demand of the customers they have
- Create apparel for the customer to use if needed and to spread brand awareness
- Train their staff more to handle situations like these in the future and to give a better customer experience
The impacts of this plan are business sustainability and bringing in new streams of income.
Yale - School of Management
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