Barismo INC

Problem:

Barismo Inc., an online coffee company is facing some challenges with its customer retention.

Proposed solutions:

The team recommends creating an online platform for the business to connect the coffee with the customer.

• Create an easy platform for its customers to use to talk to one another and engage
• Launch a pilot of the program to test out the software and to re-engage its initial audience
• Build up its community by opening up more hours and free educational events
• Form partnerships with local universities and other businesses to expand their reach

By implementing this strategy Barismo can expect to see an increase in their financials along with customer retention.